Please review our pet policy for additional details. Please specify when beginning a reservation that you intend to bring your pet. Each hotel has a limited number of pet-friendly rooms.Check-in is at 4pm and check-out is at 11am.We encourage you to contact your institution to understand their policies. Credit and debit card funds may be held by your financial institution for additional business days based upon their policy. The hold will be released on all remaining authorizations upon the settlement of your folio on the day of your departure. At that time a hold will be placed on your credit or debit card for the full amount of your stay, plus the $150 deposit. A deposit of $150 for incidental charges is required at check-in.A one-night room fee plus tax will be charged for reservations not canceled before 4pm Eastern Time two days before arrival.A credit card is required at time of booking.You must be at least 21 years old to reserve a room at French Lick Resort.Fortunately, we were able to find another hotel 11:00 at night and they were very accommodating. So what was supposed to be an enjoyable 3 days at the beach, became a very bad experience. Again, we could have made it work, but with no A/C and no working refrigerator, it was impossible. The rooms were actually quite nice, but a little deceiving in the pictures. My family can live without TV and internet. If the A/C and refrigerator would have worked, we would have gladly stayed there. I can't even say he got the letter because Brian told me to send it to the hotel and he would forward to him. Vachhini providing him the details and requesting a refund, but never received a response. I even wrote a letter to the owner of the hotel, Mr. SureStay Hotel by Best Western Virginia Beach Royal Clipper: Great Hotel, fantastic location - See 708 traveler reviews, 125 candid photos, and great deals for SureStay Hotel by Best Western Virginia Beach Royal Clipper at Tripadvisor. Brian lied and said we just didn't like the room and that people had been staying in there all day, with no complaints. The next day, AAA called trying to get our money back. Lauren came up to our room and she saw everything we were complaining about and agreed we could not stay there. He would not refund our money and the best he would do is only charge us for one night if we left immediately. We just wanted our money back and wanted to move on to another place. Campa, Camp-Inn, Camplite by Damon, Camplite by Keystone, Camplite Ind, Canassen Limited (Imperial), Canterbury, Canterbury/DNA Ent, Canyon Star, Carado. Lauren was the bright spot of the whole horrible event. The final straw came at 10:30 PM and we went down to the front office to try to resolve. In addition, but these seem like small things, TV's worked intermittently, WiFi did not work (Manager told us to just keep trying), no elevator to 3rd floor (try lugging suitcases for 6 people up 3 flights of stairs in over 100 degree weather). We left to go to dinner and when we returned, A/C was not working at all, the refrigerator was not working and our room smelled like a garbage can because our food in the refrigerator was going bad. Manager, Brian, told him to find a new unit. Maintenance guy came in to ask about A/C problem in Room 330. When we tried to check in, the manager insisted we had booked 2 suites and wanted to charge me. It was July 4th week and my family just wanted to spend a few days at the beach. You can't beat that.įrom the moment we arrived, I had a bad feeling. The staff I encountered were friendly and the manager was very accommodating. Relaxing, dining and a lot of free entertainment thrown in. The shuttle runs straight down into the center of town and runs quite frequently and only costs $1 one way. Plus, getting to entertainment is easy if you're up for a stroll, or you can catch a shuttle right outside the Clipper. Best and exceptional staff, had really nice. This suited me just fine since I would rather rest up in the quiet than try to rest with a whole lot of noise. Reviews of Surestay Hotel By Best Western Virginia Beach Royal Clipper I loved the perfect and friendly hotel. It's right across the street from the beach/boardwalk, although at the quiet end. The pool is small, but if you plan to be on the beach a lot, then it's not a big deal. The rooms were clean and well-stocked with towels, and cleaned on a regular basis. Even with that, it wasn't too inconvenient since the vanity was a nice size with plenty of room for storing your toiletries. The only drawback was a small bathroom, and the vanity was outside the bathroom. It is literally across the street from the beach and the price was reasonable considering its location. The best part about the RC is its location. Stayed at the Royal Clipper Inn and Suites the week of 8/20/12.
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